Return Policy
At Nellie’s Hair Emporium, we prioritize hygiene and product quality. For this reason, ALL HAIR PIECES (including wigs, toupees, bangs, halos, clip-ins, ponytails, and top-of-head pieces) and OPENED/USED PRODUCTS are FINAL SALE. We will accept returns or exchanges for products in their original, unopened condition and packaging. Store credit will be issued for eligible returns.
ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged.
If you encounter any issues with your purchase, please contact us at: 1-905-604-6680 within 30 days of your purchase for assistance.
Disclaimer
INFINITUDE Hair Extensions are made from 100% human hair. We highly recommend NOT altering the extensions by applying any chemical treatments, including hair color/dyes, toners, pigmented shampoos (such as purple or blue shampoo), bleach, or lighteners. Such alterations can damage the extensions and will void the warranty.
For any questions about our products or policies, feel free to reach out to us via email at sales@infinitudehair.com or call 1-905-604-6680.
Shipping Information
As a proud Canadian company, all orders are shipped directly from our office in Markham, Ontario.
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
Orders placed before 3:00 PM (Eastern Time) on weekdays will ship out the same day.Orders placed after 3:00 PM or outside of business hours will ship on the following business day.
FREE Shipping on orders over $500.
Standard Shipping Days and Fees (Canada)
| Province | Standard Shipping Days | Standard Shipping Fee |
|---|---|---|
| Ontario | 1-3 Business Days | $15.95 |
| Quebec | 1-3 Business Days | $15.95 |
| Alberta | 4-5 Business Days | $23.95 |
| British Columbia | 5-7 Business Days | $23.95 |
| Manitoba | 3-4 Business Days | $23.95 |
| Saskatchewan | 3-4 Business Days | $23.95 |
| Newfoundland | 5-7 Business Days | $23.95 |
| Prince Edward Island | 5-7 Business Days | $23.95 |
| New Brunswick | 5-7 Business Days | $23.95 |
Express Shipping is available for both Canada and the USA.
FREE Regular Ground Shipping for orders over $500.
United States Shipping
$25 for all shipments to the Continental USA with 2-3 business day delivery.For more information on our Shipping & Return Policies, please contact us:
Email: sales@infinitudehair.comPhone: 905-604-6680
Toll-Free: 1-888-985-2286